Refunds & Cancellation Policy

World Rummy Refunds Policy

You can request a refund for nearly any purchase on World Rummy—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via worldrummy.in, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in World Rummy Wallet funds or through the same payment method you used to make the purchase. If, for any reason, World Rummy is unable to issue a refund via your initial payment method, your World Rummy Wallet will be credited the full amount. (Some payment methods available through World Rummy in your country may not support refunding a purchase back to the original payment method. Click here for a full list.)

Cancellation Policy

For Cancellations ensure that you do not renew your plan before your subscription period ends. It will automatically be cancelled at the end of billed period.

Requests received later than 5 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Where Refunds Apply

The World Rummy refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the World Rummy store. Here is an overview of how refunds work with other types of purchases.

REFUNDS ON IN-GAME PURCHASES

World Rummy will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. World Rummy will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through World Rummy.

REFUNDS ON PRE-PURCHASED TITLES

When you pre-purchase a title on World Rummy (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

WORLD RUMMY WALLET REFUNDS

You may request a refund for World Rummy Wallet funds within fourteen days of purchase if they were purchased on World Rummy and if you have not used any of those funds.

RENEWABLE SUBSCRIPTIONS

For some content and services, World Rummy offers periodic (e.g. monthly, yearly) access that you pay for on a recurring basis. If a renewable subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal. Content is considered used if any games within the subscription have been played during the current billing cycle or if any benefits or discounts included with the subscription have been used, consumed, modified or transferred.

Please note that you can cancel an active subscription at any time by going to your account details. Once cancelled, your subscription will no longer automatically renew but you will retain access to the content and benefits of the subscription through the end of your current billing cycle.

WORLD RUMMY HARDWARE

Within the applicable time frame identified in the Hardware Refund Policy, you may request a refund for World Rummy hardware and accessories purchased via World Rummy for any reason. You must ship the hardware back to us within fourteen (14) days after requesting the refund, following the instructions we provide you. Please see the Hardware Refund Policy for detailed guidelines on the return and cancellation process for World Rummy hardware and accessories.

REFUNDS ON BUNDLES

You can receive a full refund for any bundle purchased on the World Rummy Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, World Rummy will tell you if the whole bundle is refundable during check-out.

PURCHASES MADE OUTSIDE OF WORLD RUMMY

Valve cannot provide refunds for purchases made outside of World Rummy(for example, CD keys or World Rummy wallet cards purchased from third parties).

VAC BANS

If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.

VIDEO CONTENT

We are unable to offer refunds for video content on World Rummy (e.g. movies, shorts, series, episodes, and tutorials), unless the video is in a bundle with other (non-video) refundable content.

REFUNDS ON GIFTS

Unredeemed gifts may be refunded within the standard 14-day/two-hour refund period. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund. Funds used to purchase the gift will be returned to the original purchaser.

EU RIGHT OF WITHDRAWAL

For an explanation of how the EU right of withdrawal works for World Rummy customers, click here.

ABUSE

Refunds are designed to remove the risk from purchasing titles on World Rummy—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund You can request a refund or get other assistance with your world rummy purchases at worldrummy.in

Last updated 12 February, 2021